Privacy Policy

1. Introduction

NexusSmurfs ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

We collect information that you provide directly to us when you:

• Create an account or make a purchase
• Subscribe to our newsletter or marketing communications
• Contact our customer support
• Participate in surveys or promotions
• Use interactive features of our Service

The types of information we may collect include:

• Email address and contact information
• Payment information (processed securely through third-party payment processors)
• Account credentials for purchased products
• Communication records with customer support
• Device and browser information

3. Automatically Collected Information

When you access our Service, we automatically collect certain information about your device, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Referring URLs and pages visited
• Time and date of visits
• Clickstream data

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data that are stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Types of cookies we use:

• Essential Cookies: Required for the operation of our website
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Enable personalized features and preferences
• Marketing Cookies: Used to deliver relevant advertisements

5. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders
• Providing customer support and responding to inquiries
• Sending transactional emails and order confirmations
• Detecting and preventing fraud and security threats
• Improving our website and services
• Sending marketing communications (with your consent)
• Complying with legal obligations
• Analyzing usage patterns and trends

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With third-party companies that perform services on our behalf (payment processing, email delivery, hosting)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share information

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through trusted third-party providers
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Portability: Request transfer of your information to another service
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us through our support channels.

10. Third-Party Links

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any information.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

12. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through:

• Our Discord server: https://discord.gg/B5zbcHPCWz
• Customer support channels on our website